Shipping

All domestic orders are shipped via Royal Mail, with tracking number provided.

Delivery Times:

• UK: 2-5 business days 

• International: 1-3 weeks, depending on destination.

• Customs & Duties: You may be responsible for customs fees on international orders. We recommend checking with your country's customs agency before ordering.

• If you would like to collect your order in person, please select this option at check out and we will contact you to agree on collection place and time.

Returns

Returns are only accepted if we shipped the incorrect items. In case it happens please contact us directly hanatostudio@gmail.com

SUBTLE DIFFERENCES IN COLOUR, TEXTURE, FORM, AND SMALL SURFACE IRREGULARITIES SUCH AS STONE INCLUSIONS, GROG VARIATIONS & PIN HOLES ARE CHARACTERISTICS THAT ARE EMBRACED AS PART OF THE UNIQUE QUALITIES OF THE MATERIALS USED AND THE PROCESSES UNDERTAKEN IN MY HANDMADE WORKS.